Regarding Discounts and Coupons:

                The policy is relatively straight forward. We generally only allow a customer to use one discount at a time under normal circumstances.

·         The customer must physically provide coupons during the service visit.

o   If the coupon is digital, they must show you. Take a picture of it.

o   The customer DOES NOT KEEP the coupon, we take it with us if we can.

·         What counts as a discount?

o   Mail Coupons

o   Digital Coupons

o   Television Specials

o   Senior Citizen 3%

o   Teacher 3%

o   Military 3%

·         What does not count?

o   Office/Manager Waived Service Fee

o   MAM Pricing

·         What if the customer has two discounts/coupons?

o   You may apply one discount, whichever provides the most savings.

o   Civil Discounts count as one discount, you MAY NOT use them in conjunction with another coupon.

Under normal circumstances, we do not allow technicians to waive service fees unless a service manager has allowed it, however there is one concern avoidance exception to this rule:

·         WE DO NOT TAKE A CUSTOMERS PAYMENT IF THEY ARE UNHAPPY.

·         It is not uncommon to occasionally cross paths with a customer that simply was not expecting to pay premium prices for premium quality work. Sometimes their response to our prices can be a bit more volatile than what’s called for. In this case it’s OK to waive a service fee, as long as you notate on the invoice WHY you waived it.

o   It’s usually best to call a service manager while you’re onsite if you can.